consumer psychology
31.9K views | +2 today
Follow
consumer psychology
Real-life consumer psychology – with a touch of technology
Curated by Leona Ungerer
Your new post is loading...
Your new post is loading...
Scooped by Leona Ungerer
Scoop.it!

How ASOS, Sky and Schuh use live chat to personalise online shopping

How ASOS, Sky and Schuh use live chat to personalise online shopping | consumer psychology | Scoop.it

"Live chat is still a relatively new customer service channel, though it’s proving to be an increasingly popular method of communicating with brands..."

©

No comment yet.
Scooped by Leona Ungerer
Scoop.it!

BPOs eye social media, ORM as new revenue sources - Times of India

BPOs eye social media, ORM as new revenue sources - Times of India | consumer psychology | Scoop.it

"Gartner has predicted that by 2015, more than half of contact centres will have social media as a mainstream channel of communication with customers..."

No comment yet.