"To survive COVID-19, luxury retailers are being forced to master something they've always avoided: impersonal transactions...."
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consumer psychology
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Real-life consumer psychology – with a touch of technology
Curated by
Leona Ungerer
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"As the loyalty landscape today quickly evolves, here are some key trends and findings to keep you informed on the state of loyalty..." 
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"In our latest post, we reveal how the mobile industry can evolve to exceed the expectations of customers in the future ..."
Leona Ungerer's insight:
CONNECTED LIVING 2025 2nd Edition Mobile Customer Experience available for download.
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"Instead of relying on points programs and clever marketing, companies have to listen carefully to customers and adapt products and services to their changing expectations ..."
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"Market research firm Mintel has observed that water as a precious commodity is a trend which is about to hit the beauty industry in a big way ..."
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"New coffee cup design released a week before Election Day has some customers thinking ..."
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