consumer psychology

"When department stores reopen their doors, a familiar whoosh will still greet customers at the entrance: the sudden gust of air-conditioning, the gleam of polished marble floors, the sensation of not really knowing where to start. But beyond the doors, new and unfamiliar sights await: hand-sanitizer dispensers scattered on every surface, employees smizing through their face masks, signs displaying checklists of “what we’re doing to ..."