"When it comes to helping shoppers, there is no better tool than live chat. It can increase trust, keep visitors on the website, and close sales. Live chat supersedes conversion ..."
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consumer psychology
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+8 today
Real-life consumer psychology – with a touch of technology
Curated by
Leona Ungerer
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Scoop.it!
"Live chat is still a relatively new customer service channel, though it’s proving to be an increasingly popular method of communicating with brands..." 
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Scoop.it!
"Customers who work with a live chat representative find the highest level of service satisfaction at 73% when compared to 61% by email and 44% by phone ..."
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