"Customers who work with a live chat representative find the highest level of service satisfaction at 73% when compared to 61% by email and 44% by phone ..."
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consumer psychology
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Real-life consumer psychology – with a touch of technology
Curated by
Leona Ungerer
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"South African consumers’ satisfaction with mobile network service providers has remained unchanged from last year’s score ..." 
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"South African online consumers have ranked Kalahari as the online retailer providing the best customer experience, according to a survey ..."
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"Don't be too original: a study of smartphone buyers in two English cities has found that people are more confident about their purchases when products resemble each other..."
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