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Real-life consumer psychology – with a touch of technology
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Star Wars tweets reveal influence of trolls and bots | WARC

Star Wars tweets reveal influence of trolls and bots | WARC | consumer psychology | Scoop.it

"Bots and Russian trolls with political agendas are hijacking pop culture debates on social media on an industrial scale, new research claims ..."

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Survey: Online trolls are 'everyday sadists'

Survey: Online trolls are 'everyday sadists' | consumer psychology | Scoop.it

"If you've ever complained that the trolls junking up online comment sections are a bunch of sadistic psychopaths, you might be onto something ..."

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12 Most Simple Ways Trolls Come Out from Under the Social Media Bridge

12 Most Simple Ways Trolls Come Out from Under the Social Media Bridge | consumer psychology | Scoop.it

"Dealing with trolls is one of the costs of participating in social media. These are the folks who combine a strong opinion with a lack of knowledge. A handful of inflammatory and negative comments can neutralize dozens of positive ones."

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Peter Wilkinson www.peter.uk.com's curator insight, September 15, 2013 6:04 AM

Social media business - For help or to find out more contact Peter on 07930330125 peter@peter.uk.com

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Chelsea suffer most abuse from social media trolls - BBC Sport

Chelsea suffer most abuse from social media trolls - BBC Sport | consumer psychology | Scoop.it

"Chelsea receive more social media abuse than any other Premier League club, a new study by Kick It Out shows ..."

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Assaulted by trolls on social media? The high road is the only road for brands responding

Assaulted by trolls on social media? The high road is the only road for brands responding | consumer psychology | Scoop.it

"Not all negative commenters are trolls. How do you sift out the customers with a legitimate complaint – and deal with both customers and troublemakers quickly and effectively..."

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