customer service trends
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customer service trends
customer service trends, customer service best practices, customer service tools
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Customer Service, The Next Generation: 8 Megatrends Evolving Customer Service - Business 2 Community

Customer Service, The Next Generation: 8 Megatrends Evolving Customer Service - Business 2 Community | customer service trends | Scoop.it
From www.business2community.com - September 3, 2013 8:26 AM
Business 2 Community Customer Service, The Next Generation: 8 Megatrends Evolving Customer Service Business 2 Community The customer service landscape is changing at a blinding pace as emerging technologies and their convergence make keeping up,...
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Hotels introduce smartphone check-in - Travel Daily Media

Hotels introduce smartphone check-in - Travel Daily Media | customer service trends | Scoop.it
From www.traveldailymedia.com - August 5, 2013 8:52 PM
Hotels introduce smartphone check-in
Travel Daily Media
“The benefits to the new service are already becoming apparent in our customer feedback, not least because it is saving guests' time and provides a more efficient service.
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Social Media Is The Fastest Growing Method Of Customer Service - Infographic

Social Media Is The Fastest Growing Method Of Customer Service - Infographic | customer service trends | Scoop.it
From themainstreetanalyst.com - January 30, 2013 8:07 AM
Now that social media dominates communication, it should come as no surprise that 80% of companies are planning to incorporate social media into their customer service strategies in 2013. Social me...
Trish Sadar's insight:

Interesting article projecting that approximately 80% of companies are incorporating social media into their customer service strategies.

 

The best practices for doing this successfully is key to study, research, and understand.  Having the infrasture, policies, and necessary resources to sustain this is important.

 

If the social media tools are not responded to -- they could do more damage than good. (my humble opinion)

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The Smartest Customer Service Tactics That You Can Deploy Today ...

The Smartest Customer Service Tactics That You Can Deploy Today ... | customer service trends | Scoop.it
From fonolo.com - September 3, 2013 8:25 AM
However, without a clear understanding of how and why customers are using these channels, it's impossible to develop a cohesive customer service strategy. Many statistics tell us where customers will be: Online channels ...
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Forrester's Top 15 Trends For Customer Service In 2013 | Forrester Blogs

Forrester's Top 15 Trends For Customer Service In 2013 | Forrester Blogs | customer service trends | Scoop.it
From blogs.forrester.com - April 1, 2013 9:56 AM
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