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What is the 360 Degree model of customer care and what does it mean for your enterprise? 
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Financial services drive our economy. Consider this, the unrealized capital gains in the equity of Americans' homes is now $10 trillion and the aggregate retirement pension and mutual funds now amount to $18.5 trillion, almost 20% bigger than the...
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Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition.
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Expert advice from panelists at New York's Social Media Week.
Trish Sadar's insight:
4 tips to help boost your customer service techniques and methods regarding social media!
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Firm seeking to conquer world with translation app
Trish Sadar's insight:
Wow!! Just think of how this new app could be used to take global service to different levels throughout an organization.
Not to mention improving the communication throughout a global organization internally.
Has anyone heard of this app?
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'Small hotels' customer services at par with large chains' Economic Times "In India, in a clear indication that marketing budgets and size of establishment are not imperative to delivering a great customer experience, smaller standalone hotels are...
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Tuning in to Customer Experience Technology. Customers share a great deal about themselves through their multichannel interactions. Between social media posts, recorded contact center exchanges, email, text, and other ...
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There are certain words that every customer wants to hear. Here's what to say to win loyal customers.
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Wall Street Journal
Trish Sadar's insight:
This article brings home many points!
The first talks about how servers are not really bonding with their customers. They seem to be doing what is expected; however, not making those emotional connections.
With excellent customer service isn't our goal to engage our staff to believe in the experience our product/service is providing so that they can deliver that over and over again? We first have to be committed to investing in our staff and give them what they need, and show them by connecting the dots the benefits to them as well.
It is difficult to do that by making our teams go to where we are. The easier way is for us to understand and listen to their needs, and then the we can walk together to achieve exceptional customer service.
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Lousy customer service sank Best Buy and Sears, not the Internet. by James Cowan on Friday, February 1, 2013 9:17pm - 0 Comments. VIEW IN CLEAN READING MODE ». WHAT IS THIS ? Here at Maclean's, we appreciate the written word.
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Now that social media dominates communication, it should come as no surprise that 80% of companies are planning to incorporate social media into their customer service strategies in 2013. Social me...
Trish Sadar's insight:
Interesting article projecting that approximately 80% of companies are incorporating social media into their customer service strategies.
The best practices for doing this successfully is key to study, research, and understand. Having the infrasture, policies, and necessary resources to sustain this is important.
If the social media tools are not responded to -- they could do more damage than good. (my humble opinion)
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Phil Benson provides an overview on how to best improve your hotel customer service.
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