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What Waiting Tables Taught Me About Designing Better Websites w/ UX Design

What Waiting Tables Taught Me About Designing Better Websites w/ UX Design | Must Design | Scoop.it
What do waiting tables and UX design have in common? One UX director weighs in on how we can learn how to handle design problems from the physical world.



Martin (Marty) Smith's insight:

Waiting tables is great training for many professions. Waiting, or serving people, teaches many important skills such as listening, being nice and being careful. In this excellent How Design post a UX (User Experience) designer talks about lessons learned waiting tables that help him design better websites.


Michael Allenberg's curator insight, September 4, 2014 8:17 AM

Excellent take on life Experiences... Trust me, I know.

Rescooped by Martin (Marty) Smith from Social Marketing Revolution
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Eye Tracking, Banner Blindness, Website Design & REI.com

Eye Tracking, Banner Blindness, Website Design & REI.com | Must Design | Scoop.it


An article on Banner Blindness which explains the physcology behind it and enlists common techniques to reduce it and improve ad revenues.

Marty Note

Interesting post and definitions that is true to my experience designing high converting ecommerce websites. There are ways to manipulate eye tracking with images and call-to-actions, but that area on the right the "strong fallow area" was a GUTTER.

REI is my favorite example at how to manipulate the "gutter" tendency to be a black hole or a roach motel (visitors check in but never out). REI takes a link they know everyone is looking for, their SALE link, they color it different than the rest of their menu (red).

REI defeats the "roach motel" aspects of the right gutter with intelligence and design. In my experience the SALE area shopper will ferret that link out no matter where you put it.

By taking an area that is normally a dead end and putting something the sale shopper will surely find they kill the proverbial two birds -

* Their SALE shoppers can beeline right to their favorite place to check BEFORE they do anything else.

* The SALE curios can easily find the link too so they lose nothing and gain an active link in an area that is typically weak. Just one reason why REI is one of the best-crafted ecommerce website:

http://www.rei.com

Martin (Marty) Smith's curator insight, February 25, 2014 4:48 PM

Interesting post and definitions that is true to my experience designing high converting ecommerce websites. There are ways to manipulate eye tracking with images and call-to-actions, but that area on the right the "strong fallow area" was a GUTTER.

REI is my favorite example at how to manipulate the "gutter" tendency to be a black hole or a roach motel (visitors check in but never out). REI takes a link they know everyone is looking for, their SALE link, they color it different than the rest of their menu (red).

REI defeats the "roach motel" aspects of the right gutter with intelligence and design. In my experience the SALE area shopper will ferret that link out no matter where you put it.

By taking an area that is normally a dead end and putting something the sale shopper will surely find they kill the proverbial two birds -

* Their SALE shoppers can beeline right to their favorite place to check BEFORE they do anything else.

* The SALE curios can easily find the link too so they lose nothing and gain an active link in an area that is typically weak. Just one reason why REI is one of the best-crafted ecommerce website:

http://www.rei.com