Does your brand have a crisis response plan in place? Do you know what tactics to use to defend your reputation online?
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Though colleges and universities have gotten on board with social media, they could be using it far more effectively when crisis looms, especially considering the high rate of usage by their student bodies. Via Tomas Jansma | FlexMind
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This guy is just awesome...love his stuff.
Act do not react or hide
Good tips....add one more - plan for the crisis up front; always best to know how to swim before you get in the water!