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Customer experience is your ticket to growth in 2013

Customer experience is your ticket to growth in 2013 | Latest Social Media News | Scoop.it
From www.linkedin.com - January 26, 2013 10:38 PM
In our Outlook 2013 series, a colleague of mine, Jacques Bughin, had an interesting piece about customer experience. He made the excellent point that in a time where people can check prices easily
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Linda Dap's curator insight, January 31, 2013 3:59 AM

Klantgerichtheid in de zorg nog ver te zoeken. Zie onderzoek Zorgmonitor 2012 Newcom. 
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How can businesses keep up with customer expectations for social media follow-ups? | SmartBlogs

How can businesses keep up with customer expectations for social media follow-ups? | SmartBlogs | Latest Social Media News | Scoop.it
From smartblogs.com - July 25, 2012 11:48 PM

SmartPulse — our weekly nonscientific reader poll in SmartBrief on Social Media — tracks feedback from leading marketers about social media practices and issues.


This week we asked, When you post about a brand on a social network, do you expect that brand to see that post and respond in some way? The results:

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