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Scoop.it!
Customer service used to be handled either in person or over the phone. These days though, consumers are turning more to social media for their customer service needs. 
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Scoop.it!
Significant time has passed since Facebook fully rolled out their hashtag implementation. We decided to dig into the data to see the impact of hashtags on the news feed.
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Fredrick Mutooni (pictured) curates Tourism Content that benefits East African Community countries (Kenya, Uganda, Tanzania, Rwanda and Burundi) in a 'One Stop' centre (http://www.scoop.it/t/tourismcontentcurator)and shares the content through his social media channels
#TOURISMCONTENTCURATOR
Not so easy to do it. Therefore "...still take the leisurely approach about customer care on social media"