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Want to learn how social media can scale? Use this strategy and it cannot fail....
Remember when social media was social? Now, among the deluge of complaints, emoticons, and spam, individuals and businesses alike now find it nearly impossible to find and manage those one-to-one conversations that matter. Instead, social media strategies have become automated, impersonal, and actually contribute further to the exact problem they were put out there to solve for: streams of noise, shouting, and irrelevant messages.
Developing a people-centric social media strategy is a huge opportunity for companies to differentiate themselves from their competitors. A seemingly “faceless” brand making a personal connection over social media is such a rarity, that when it does happen, the resulting positive emotion from the recipient is remarkable in comparison to the avalanche of noise out there....
It's called "social" media for a reason people.