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Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough issues. Hot emotion, like stress, makes people stupid. Show respect. Treat people with courtesy, even if they are discourteous. Listen quietly until… Via Tom D'Amico (@TDOttawa) 
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'In our Data Visualization 101 series, we cover each chart type to help you sharpen your data visualization skills. Bar charts are a highly versatile way to visually communicate data. Decidedly straightforward, they can convey the message behind the numbers with impact and meaningful clarity, making complex data easy to understand at a glance.' Via Lauren Moss
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by Shane Snow
"Every few minutes, a new buzzword rips through the business world, skids, gets a few quick books written on it, and ends up in a pile of tired terms next to "synergy." Today, one of the biggest corporate buzzwords is "storytelling." Marketers are obsessed with storytelling, and conference panels on the subject lately have fewer empty seats than a Bieber concert.
"Funny thing is, storytelling has been the buzzword off and on since advertising became a thing. It's always coming out of the buzzword pile because, at the end of the day, it's a timeless skill. Stories have been an essential driver of change throughout human history. For good and for ill.
"And now more than ever, businesses, workers, and leaders have opportunities to stand out, spread messages, and make change through storytelling.
"Good stories surprise us. They have compelling characters. They make us think, make us feel. They stick in our minds and help us remember ideas and concepts in a way that numbers and text on a slide with a bar graph don't."
Jim Lerman's insight:
#1 skill not just in business, but just about every form of communication.
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We might spend days, months, or even years trying to figure someone out. Is he who he says he is? Should I trust her? The wheels in our head spin as we think of all the variables and how they'll play out.
And still, we keep hearing that we should just listen to our instincts. Complicated questions, simple answer. What should we do, and where did this whole idea of the gut instinct come from, anyway?
Intuition isn't some magical, mysterious quality that we carry with us. It actually comes from the knowledge and past experiences that we all carry. Even if we're unable to explain why we feel the way we do, there's a logical explanation behind our gut feelings.
Whenever you encounter anything new, the unconscious side of your brain is constantly making assessments. It takes in certain cues, such as a smile or parts of a story, and then matches it with something similar in our database of memories to come up with a conclusion. Meanwhile, our conscious side remains unaware of this rapid process taking place. Via The Learning Factor, Dennis Swender
The Learning Factor's curator insight,
October 24, 2017 7:02 PM
Our facial perceptions of others can give startling insights into their success. 
Right Step Consulting's comment,
November 2, 2017 1:55 AM
now a days it is quiet difficult to judge a person from his looks...time is changing so as the people
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Jim Lerman's insight:
Excellent collection of scholarly papers on the topics of knowledge, creativity, and communication, especially in relation to children, schools and families.
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