Education 2.0 & 3.0

We've all been there: Staring at an email inbox stacked with one irritating message after the next. The damage control can seem too overwhelming to tackle, especially at the end of the day when the only ones remaining are the ones you've worked hardest to avoid. Where to begin responding? And what's with all these tone-deaf emailers?

The annoying email doesn't come in just one flavor. Chances are you've encountered at least one of these types of emails in the course of your workday. Here's how to knock them off your plate as gracefully as you can:

Business leaders pay a great deal of attention to communication. Mastering what you need to say and how you need to say it are important factors if you’re going to be an effective communicator. However, one element of spoken communication is often overlooked--the way you speak.

We’ve all heard people whose voices are too grating, soft, or fake. Some people’s speech is so unpleasant that they undermine the speaker’s message entirely. However, you can take steps to improve the quality, tone, and expression of your voice, and how you express yourself vocally. It just takes a little know-how and practice.